JQ Sports guarantees 100% customer satisfaction with the items you purchase from www.jqsports.com.au.
Therefore, if you are still not completely satisfied with the quality of your purchase you can return it to us within 7 days of receiving your order.
RETURNS POLICY:
- Only products purchased at www.jqsports.com.au can be returned.
- Products must be returned in a re-saleable, original condition – unused & undamaged with the tags still attached.
- There is no return on clearance products purchased from www.jqsports.com.au, except in the instance where an item is faulty or damaged.
- Once delivered/picked up, restocking fee will apply on change-of-mind refund or exchanges. JQ Sports reserves the right to check the conditions of the returned product for proceeding refund & exchanges.
CHANGE OF MIND
- We can only accept returns under our change of mind returns policy within a 7 Day return period.
- If a return older than 7 days reaches our warehouse, JQ Sports cannot accept the returned items and cannot give a refund under our change of mind returns policy.
- If you change your mind and wish to exchange your purchase, you are responsible for all return postage costs.
- All Postage costs will not be refund.
- Any purchase order through AFTERPAY, PayPal or Apple pay/Google pay/Stripe pay/link etc, a service fee will be charged by AFTERPAY Paypal etc, if you want to refund.
HOW DO I RETURN AN ITEM?
Simply email us at sales@jqsports.com.au within 7 days of receiving your order with the following info:
- Your full name
- Order number
- Reason for return
We will then reply to your email as soon as possible with instructions on how to proceed.
RECEIVED A FAULTY PRODUCT?
If you have received a faulty product then we want to know. Just contact our email at sales@jqsports.com.au and we’ll make this right.
WHEN WILL I RECEIVE MY REFUND?
For a refund or exchange, please allow 14 days from the day you return your product for your account to be credited.
Need help?
Contact us at sales@jqsports.com.au for questions related to refunds and returns.